Technical Support Engineer - Mexico Or Brazil

We are AlgoSecAt AlgoSec, we believe our success comes from our people and culture!We encourage our employees to develop their careers within AlgoSecthrough core mobilities and internal learning.Join us at AlgoSec, where your voice will always be heard andyour opinion will always count. Because 'What You Do Matters'.AlgoSec is seeking an experienced Technical Support Engineer.Responsibilities:Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners, and Sales Engineers in product installation, operations, and troubleshooting.Maintaining and updating the AlgoSec knowledge base, and participating in the buildup of the support organization.Introducing support methodologies, tools, and more.Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery, and Product ManagementRequirements:At least 3 years of previous experience in a similar position, in a software companyExperience in SRE/DevOps – Major advantageExperience in Linux/UNIX environmentsExperience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)Experience in support of network security software productsExperience in Linux script languages (PERL, shell) – advantageIndependent, resourceful, problem-solver, result orientedFast learnerTeam player, pleasant, and with a high level of integrityExcellent written and verbal communication skills in English.Operating well under pressure, and multi-tasking.Willingness to work at irregular hours, to support our customers worldwide; we are a 24x7 Support operation.AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others. AlgoSec believes that diversity and inclusive company culture are key drivers of creativity, innovation, and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision.