**Career Area**:Marketing / Sales / Product Support**IT'S YOUR TIME!It's Your Career. Make it MatterCaterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company principally operates through its three primary segments - Construction Industries, Resource Industries and Energy & Transportation - and also provides financing and related services through its Financial Products segment.At Caterpillar, you build what matters—whether it's the career you want, crucial work skills, strong relationships or new digital technologies. There are big jobs to be done worldwide—building critical infrastructure, bolstering local economies, meeting the demand for energy—and that work is powered by our people, which is build through diversity, aiming to achieve the best results.If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity, respect differences and believes in employee's potential, this is the right place! We consider in all positions people with disabilities, diverse gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.**Basic Qualifications**- **Education**: Higher Education, Engineering or related to the area.- **Experience**:This position requires a " four-year " engineering/technical degree, equivalent experience or completion of the Caterpillar pre-field marketing training program. Incumbents begin exhibiting ability to work independently and to communicate effectively with others in the work group, dealer/distributor personnel and customers- **Knowledge**:" four-year " engineering/technical degree- **Language**:Pre-Advanced English and Spanish Intermediary- **Office**:Advanced- Good communication skills- Capacity to respond to time sensitive needs- Ability to manage relationships with dealers/distributors, and customers- Ability to manage time effectively- Willingness to relocate- Willingness to travelTechnical knowledge of diesel engines (mechanical and electronic)**Responsibilities**:- This position is responsible in the execution of Caterpillar and Perkins product support strategies through the dealer / distributor channel in the assigned territory, as well as to support OEM's customer.- Technical skills and capabilities of the position are focused on product problem management, goodwill adjudication and process creation/implementation for diesel engine service within the assigned territory.- An essential function is to be able to make cost effective and timely decisions to minimize commercial impact for customers experiencing product health issues.- Discuss emerging or ongoing product issues in the field with the dealer that are negatively affecting customer satisfaction- Answer calls and investigate complaints from customers with product problems in the field and direct customers to an authorized repair facility- Improve distributor support through technical support and capability assessment- Visit and provide field support to customers- Provide support for distributors to Perkins systems and accesses**Some of the offered benefits**:- Medical plan- Dental plan- Medicines reimbursement- Psychological, Legal, Social and Finance Support Program- Private pension plan- Profit share- Meal assistance- Christmas basket- Transportation- Life and personal insurance- Extended maternity and paternity leave- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in SportLICaterpillar is an Equal Opportunity Employer (EEO).Not ready to apply? Submit your information to our Talent Network here.
