Service Operations Senior Specialist

JOB DESCRIPTION Job Description:What are we looking for?Experience with SCRUM, DevOps and/or other Agile Project Management methodologies is desirable;Experience managing or working as a resource into medium/big size Projects is desirable;Experience working with the implementation of AIoT (Artificial Intelligence of Things) is a plus.What will be your key responsibilities?The associate will work as a technical resource for the implementation of an AIoT solution, which has the goal of providing insights that will prevent raw materials loss and increase efficiency to the manufacturing process;The associate will balance the needs of the Project team and also the needs of IT Operations team, guaranteeing a smooth support transition of the Project to IT Operations team, following the internal best practices of Service Introduction and Take-on processes;The associate will ensure that IT Operations team has all the tools and knowledge required to provide Customer Centric support for the solution.What can you expect from Mars?Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.Join a purpose driven company, where we're striving to build the world we want tomorrow, today.Best-in-class learning and development support from day one, including access to our in-house Mars University.An industry competitive salary and benefits package, including company bonus.Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.If you need assistance or an accommodation during the application process because of a disability, it is available upon request.The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.