Senior Marketing Account Manager

Job briefWe are looking for an Account Manager to create long-term, trusting relationships with our clients. Job duties include scheduling and leading client calls, delivering performance data, internal and external communication via Zoom/text/phone/email, and ownership of the client relationship.ResponsibilitiesServe as the lead point of contact for clientsBuild and maintain strong, client relationshipsOversee the onboarding process including the project timeline and delivery of each stepDouble check that client requests are done correctlyClearly communicate the progress of various projects to internal and external stakeholdersAssist with challenging client requests or issue escalations as needed.Jumping on phone calls and following up via call, SMS, email to support client needs and effortsRequirementsPrevious work experience as a Account Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role is a plus.High degree of critical thinking skills that enable him/her to understand a diverse number of businesses, business owners and their goals, and how different marketing channels and strategies can help them achieve those goals. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) is a plus.Experience delivering client-focused solutions to customer needsProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.Excellent listening, negotiation, and presentation abilitiesStrong verbal and written communication skillsBA/BS degree in Business Administration, Sales, Marketing, or relevant field