Our DXC account teams advise, create, orchestrate, and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights, and experience to create a plan for addressing those needs._**What You'll Do**- Ensure tickets are assigned and resolved per SLA/OLA for respective domain- Ensure technical quality of services delivered- Ensure operational processes & procedures are followed- Serve as the first point of escalation for Incident Management, Change Management, etc.- Facilitate Major Incident resolution sessions during bridge calls- Ensure resources are scheduled to deliver services - normal schedules, On-call schedules, Holiday schedules, etc.- Serve as domain's Client relationship manager in conjunction with Account Run Lead (ARL), Account Delivery Lead (ADL) and Service Line Leader- Ensure resources achieve productivity goals- Ensure team members possess and develop required skills to deliver services- Guarantee access to documentation for the provision of services.- Facilitate the different KT sessions for new team members.- Provide the information required by other SL/Towers or guarantee access to it.**Who you are**- Technical understanding of the architecture of the environments (i.e., ECC, SSP, S/4 Hana)- general understanding of the functional components of the SAP modules (e.g., Plant Maintenance, Warehouse Management, Materials Management, Business Warehouse, BPC, FICO, Success Factors, etc)- Strong Knowledge in CRM or BW at least is a must- ability to provide technical guidance to resources within all disciplines (i.e., Functional Consultant, ABAP, Basis, Security,...)**_ English proficiency, spoken and written (required)._****_ Education: _**Bachelor's degree in Technology or related field.**Shift**: Monday to Friday - 9AM to 6PM**100% remote position.**- DXC offers a great benefits package! DXC Argentina has a new benefit for our employees._- As of April 2023, DXC Argentina offers partial payment in US dollars._- Our 100% remote work model is valid for the entire Argentine territory, which means you'll have the flexibility to work from anywhere you want._- Additionally, we offer reimbursement for teleworking expenses to help you create the perfect work-from-home environment._- We know how important a comfortable chair and ergonomic elements are, so we provide an entry bonus for purchasing these._- If you speak a second language, we have a surprise! We pay you an additional amount for your language skills._- We also have a certification plan per role to help you develop your skills and a program of discounts in educational institutions._- Are you studying? Great! We offer 20 days a year for you to take your university exams._- Additionally, we have a private medical insurance plan for you and your family group with premium options, as well as a complementary life insurance plan of 24 salaries._- Our Wellness Program and Employee Assistance Program (PAE) on legal, emotional, and financial issues ensure that we take care of your physical and emotional well-being._- If you like to maintain a healthy lifestyle, our program of healthy conferences, workshops, and discounts is for you._- If you enjoy physical activity, we offer you GYMPASS._- Do you like to travel? We offer flexible vacations and 3 DXC extra days per year so you can enjoy your days off to the fullest._- And if you're just starting, don't miss our soft-landing and DXC rewards._**_Join our team today!_**- Be part of a great team, and participate in projects around the world, always improving your knowledge and the possibility of making a career in a great company like DXC._- Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and is dedicated to strong ethics and corporate citizenship._- At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location._
