About youYou're excited to be an early employee of a daring sales tech startup.You like working with sharp and creative people.You're interested in working at fast-paced early-stage remote-driven startups.About this positionWe're a technical company with a technical product. Two-thirds of Lightmeter have technical engineering backgrounds.Your work will be in some of these areas Operations, Sales Outreach, and Email DeliverabilityMust-havesExcellent English (written and verbal) - we work in English and serve tech-savvy C-level US/EU customers3+ years of relevant experience with Sales Outreach software or Email Marketing Automation software (Apollo, Instantly, Smartlead, among others)Proficiency in Software in general, Spreadsheets, Data analytics, CRMs, etc.Demonstrated ability to handle multiple tasks simultaneously without compromising on quality and attention to detailAbility to thrive in a fast-paced and dynamic environmentAbility to work independently in a remote working spaceSense of humor Nice to havesExperience in an early-stage or high-growth startupExperience in a B2B SaaS businessFamiliarity with cloud platforms such as AWS, Azure, or Google Cloud is a plusProgramming/scripting skills (e.g., Postgres, Python, Bash) are advantageousWhat you'll doOperations:Build, Monitor, and Maintain the e-mail infrastructure for the customersOrganize the projects in AsanaIdentify and resolve operational issues for our customers promptly to increase the customer experienceCoordinate with Engineering team the required technical setupSales Outreach:Setup/Manage the Sales Outreach software from customersBuild/Manage E-mail Campaigns using Content/Templates from Google DocsBuild/Manage lists of Leads in Google SheetsProvide customers with direct support via multiple channelsBuild reports and analyze customer performance metricsEmail Deliverability:Identify and resolve customer E-mail deliverability requests in collaboration with our internal teamsGather continuous expertise on the latest advancements and optimal use-cases of leading Sales Outreach software solutionsStay on the cutting edge of best practices and technical intricacies of Email DeliverabilityDesired personal skillsClear communication of complex conceptsCreative solution-finderRapid design and testing of new technical conceptsBrainstorming solutions as a teamCritical thinking under pressureSense of humor Our current working stackE-mailNotionAsanaGoogle Sheets, Docs, DriveFreshdesk and SlackApollo and InstantlyAbout the interviewThe process is split over three primary conversations, usually taking place over one to two weeks.Meeting 1: an initial call to touch base and check professional experiences and interpersonal skills.Meeting 2: a second interview where you'll be given a challenge and asked to get as close to solving it as possible.Meeting 3: a second interview with the CEO.Meeting 4: final questions about anything that came up previously, plus an introduction to projects you'll be working on during your first 3 months at Lightmeter, followed by a "reality check" presentation from the company to align expectations about the day-to-day experience at the company.Meeting 5: offer details discussion, and request for references. By this point, everything else is settled!
