Sales Development Representative Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we are improving everyday life. See how at: www.cognizant.com. What You Will Do: As a Sales Development Representative, you will serve as a dedicated point of contact for sales development within the Cloud domain. Your role will encompass all stages of business development, aiming to build and expand the Cloud business while ensuring the best experiences for our clients. Key Responsibilities: Product/service sales, upsell (inbound, outbound) Execute daily outbound phone calls/emails, contact decision makers, build quick rapport and assess needs Explain technical products/solutions and value proposition to businesses of different verticals and sizes and explain how they address client needs Execute outbound prospecting campaigns to source, contact, and engage prospective customers interested in evaluating cloud products. Develop and lead outbound campaigns from idea-generation through to initial pitch and pipeline qualification Lead and contribute to team projects to develop and refine our sales process Develop and codify best practices and sales workflows for interactions with prospects Achieve or exceed monthly sales quota Reach out to existing customers to pitch new ancillary products or increase spend in products currently used Troubleshoot small technical setup issues or route them to relevant teams. Renewals (Cloud) Manage the customer renewal sales process, identifying up-sell and cross-sell opportunities within your accounts, and closing these agreements before contract expiration Educate customers on Digital and cloud products. Participate in the design, development, and implementation of programs to increase Cloud renewals business Analyze data trends, market dynamics and customer performance, identify opportunities and create implementation plans to maximize results Supporting the regional leads and partner community with training, materials and ongoing support Engage and coordinate internal groups as needed to resolve customer issues and maximize customer retention Increase number of upgrade executions React to client business needs and adapt internal procedures to provide services Manage daily renewal opportunities in CRM system Work with account managers to provide clarity around executing upgrades Preferred experience: Experience working in consultative solution selling in B2B environment for technology products Bachelor's degree in business, Management, Sales, Marketing or related field (Technical degree is desired) Spanish & Portuguese language proficiency - C1 Advance English language proficiency Ability to connect and add value to a broad range of customers, with great interpersonal and listening skills Outgoing and confident in outbound phone sales with a great phone manner; can handle a complex sales cycle that will have multiple contacts within a company Thrive in a fast-paced, high-growth, rapidly changing environment Proven success in acquiring new clients as well as experience cold calling and presenting sales pitches. History of quota over-achievement Knowledge of CRM system Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team Organized and has pipeline management, time management skills and prioritization skills Coachable in the moment; provide feedback/suggestions/recommendations and able to incorporate and iterate sales pitch and positioning Solid understanding of IaaS, PaaS, SaaS industry, Cloud computing concepts and competitive landscape in the Cloud Service Providers world. Why Cognizant? A career in one of the largest and fastest growing IT services providers worldwide . Ongoing support and funding with training and development plans . A highly competitive benefits and salary package . Opportunity to work for leading global companies. Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.
