Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. IT IS YOUR TIME! Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. Important: Don't forget to include a resumé in English in your profile in Workday - Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status. Job Profile / Activities: This job in the Motor Grader Product Group (EMD) is a product support specialist dedicated to current product health activities and NPI field support. This person will be responsible for field-follows during NPI, or field tests for NSI or components endurance tests. He/she will also be responsible for support to the industry product support team in the field related to product issues, root cause analysis, dealer support for parts and service, and related failure investigations. This specialist is expected to use Product support tools and processes as well as NPI projects and activities related to product reliability, diagnosis, inspections and manufacturing processes to ensure high performance of our product in operations, quality, durability and reliability in the field. What you will do: - Coordinate program initiatives across the organization. - Utilizing excellent, in-depth knowledge of organizational products and programs to educate customers and team members within the department. - Cultivate and maintain ongoing internal and external customer relationships. - Measure product performance and support districts on developing improvement action plans and gap resolution initiatives to support quality, endurance, product health and optimize O&O costs of our product line. What you will have: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Effective Communications: Excellent communication skills, besides ability to deal with different audience at different levels in organizations internal to CAT, at dealers and customers. Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Problem Solving: Strong problem-solving profile is required together with leadership, initiative and organization/prioritization skills. Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Basic requirements: - Engineer degree - Pre Advanced English - Intermediate Spanish Travel: 50-75% of time Top Candidates will also have: - AFA I & II - Other failure analysis methodology knowledge and experience - Parts & Service processes and experience - Experience or knowledge with Dealer product support processes & structure. Some of the offered benefits *: ·Medical plan ·Dental plan ·Medicines reimbursement ·Psychological, Legal, Social and Finance Support Program ·Private pension plan ·Profit share ·Meal assistance ·Christmas basket ·Transportation ·Life and personal insurance ·Extended maternity and paternity leave ·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport *Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location #LI Posting Dates: abril 15, 2024 - abril 19, 2024 Caterpillar is an Equal Opportunity Employer (EEO).
