Print Associate I, Service Delivery Operations

Purpose:• * Added to Job Family Service Delivery - CR in scan/refresh process• The role holder works as part of the service delivery team (Print Operations) that is aligned to one or more customers. He/she will have focus on the following:• Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)• Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)• Contributing to service transformation and business growth (KPI: Further profitable service revenue)Scope:Specific:• The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.General:• Entry Level with little or no prior work experience• Acquires basic skills to perform routine tasks• Work is routine and requires minimal problem resolution• Completes work with limited autonomy• Works with either close supervision or under clearly defined proceduresPrimary Responsibilities:• Responsible for delivering high standards of quality of the finished document• Ensuring that all equipment used is correctly maintained• Keeping up-to-date records of all consumables used and ensuring minimum stock levels are maintained• Adhering to general good housekeeping practices