**Freelance****Hours: Approx. 6 per week**Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management.We are currently looking for a **freelance PHP Developer / 2nd line Support** to provide second level support to the tech support team by remote diagnosis on the phone or via online support.**What you'll do**- Serve as the primary escalation point for the Tech support team- Work alongside the Senior IT Manager on ad hoc development projects and follow standard procedures for proper escalation of unresolved issues- Investigate technical issues and suggest solutions/improvements, and ensure all issues are properly logged- Maintain user accounts across all systems and platforms- Assist in the maintenance of technical help resources- Perform routine technical tasks- Maintain off-the-shelf and bespoke systems- Support company devices- Refer to internal database or external resources to provide accurate tech solutions**Working Hours**6 hours per week (Monday to Friday 9am to 5pm GMT) initially, with the possibility of additional on call cover and extra hours.**IT Policy**:We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:- Operating system Windows 10 64bits or higher / MAC OS X version 10.15 (Catalina) or higher. We do not support Windows 8 or older / MacOS Mojave or older.- i5 7th generation or faster 64-bit (x64) processor- At least 8GB RAM Internet speed is 10Mbps download / 1Mbps upload (40Mbps download / 2Mbps upload is recommended)- 40 GB available HDD (SSD is recommended)- A Webcam and headset (used for internal purposes)- Android or iOS device for 2FA- Chromebook & Linux not compatible- Please Note:_ It is essential to have all IT requirements to qualify for the process and IT policy.**Requirements**:**Requirements**:- Solid experience in providing 2nd level technical support- Must have strong knowledge of Laravel PHP Framework- Knowledge of front-end technologies including CSS3, JavaScript, and HTML5- Experience with automating internal processes- Familiarity with SQL database and its declarative query language- Experience with a JavaScript framework such as Vue.JS- Proficient understanding of code versioning tools, such as Git- Previous Google Workspace admin (ideally a certified admin)- IdP admin i.e.: OneLogin, Okta, etc- Good understanding of MFA / TOTP using mobile apps like Google Authenticator, OneLogin Protect, LastPass MFA, etc- Understanding of SAML authentication- Previous experience in supporting both Windows and MacOS- Experience in supporting company devices using MDM solutions such as Microsoft Intune, JAMF, Mosyle, etc.**Nice to have**- Previous experience with a low-code development platform such as Zoho Creator, Quickbase, Microsoft Power Apps, etc- Experience with CSS Frameworks such as Tailwind CSS- Experience with TDD and PHPUnit- Knowledge of some AWS services such as RDS, EC2, Beanstalk- Experience of implementing and managing websites using WordPress including optimisation of page speeds**HIRING PROCESS**:All our interviews and/or assessments are done remotely via Google Meet. This is our standard process but may vary slightly depending on the role.Online Assessment (5 mins)- ? Initial Screening (15 mins)- ? Capabilities Interview (40 mins)Final Decision**The Social Element values**Work according to the company valuesDo it WellBe One Team ??Do the Right Thing ??Keep PioneeringMake Them Smile**Our Diversity, Equality & Inclusion Commitment**- We value having _divergent thinkers_ who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply._How to apply:- Details of your professional experience in PHP Developer /2nd line Support- Details of what valuable skills, knowledge and/or experience you can bring
