Landis+Gyr is a leading global provider of integrated energy management solutions.We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption.Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid.With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs over 7,000 talented people across 30 countries and five continents.For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.Join us at Landis+Gyr, where we manage energy better - since 1896.Position SummaryThe Landis+Gyr IT Change & Configuration Analyst manages the daily execution and enforcement of the OT Change Control and Configuration Management processes.He/she is a key facilitator and coordinator in the request for change (RFC) process and CMDB configuration management process for the Operational Technology (OT) organization.The IT Change & Configuration Analyst participates in the change advisory board (CAB) meetings to review, prioritize and accept/reject RFC's submitted through the designated change control software.This position is focused on the control of changes and configurations released into the production environment.Key ResponsibilitiesSupports the daily execution and enforcement of the Change Management and Configuration Management processes Reviews change requests to ensure that all Change & Configuration Management requirements and standards are enforced and properly categorized according to established guidelinesVerifies completeness and timeliness of changes & configurations and assists in scheduling of changes and ensuring proper resources have been assigned Assists in creating a Forward Schedule of changes Obtains authorization for submitted change requests from the Change AuthorityAssists with CMDB resource updates as needed when changes occurEvaluates completed changes to ensure change and configuration management processes were correctly followedParticipates in the improvement of the change and configuration management procedures and work instructionsWorks with infrastructure teams in the planning of Quarterly Maintenance change eventsAssists in administering the change control and configuration management software (currently Change Gear but will be migrating to ServiceNow)Supports all forms of the production Change Advisory Board (CAB) meetings as neededCreate RFC's and works with customers and appropriate teams to coordinate customer migrations to the Google Cloud Platform.Creates RFC's as needed for upgrades & new installs.Coordinate date/time with customer/TIM/TIE.Make sure RFC tasks get assigned out by Team Managers.Supports auditing activities for the Change & Configuration Management functions for compliance with established procedures and OT control frameworksAssists in maintaining the enterprise change and configuration management process that complies with cybersecurity and IT best practicesHelps with administering and maintaining the change and configuration management tools (currently Change Gear and moving to ServiceNow)Assists with automated procedures for verifying the accuracy of configuration items, adherence to configuration management process and identifying process deficiencies.Education & ExperienceRequired Minimum Level of Education: Associate degreeRequired Minimum Years of Experience: 2+ to 5Desired Education/Experience: Required/Desired Certifications: ITIL Foundations preferred.Knowledge/Skills/AbilitiesRequired Skills & Experience:0-3 years technical experience - preferably in a Change and/or Configuration Management Subject Matter Expert (SME) role1-3 years of ServiceNow experienceExperience with Common Service Data Model (CSDM)Knowledge of ServiceNow Service Mapping and/or Cloud DiscoveryStrong understanding of IT infrastructure and how to store this data in ServiceNow CMDBSolid understanding of ITIL framework and demonstrated proficiency in the ITIL processesGeneral understanding of technologies and cloud services architecture, specifically Google CloudExcellent written and oral communication skillsAccustomed to working in an environment driven by high standards for service and system deliveryUses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy customer needsAbility to examine a change request to identify business service, system and/or customer impactsHighly adaptable in changing environmentsAbility to work within a diverse teamSelf-starter with the ability to work unsupervisedAbility to plan and maintain schedulesLeads effective meetings to reach objectives and goals of the processProvides training for various levels within the companyA combination of education and experience may be considered.As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive.Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.Pay is in the range of XY per year.The position is eligible for a 401(k) match and consideration for an annual bonus.The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.All candidates are encouraged to apply.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.We're committed to shaping a better future for everyone.#EnergizeYourCareer and join us on our journey towards a greener tomorrow.
