Operations Associate, America'sLocation:Sao Paulo, BrazilDate Posted:10 May 2024In the words of one of our senior clients recently…"Market Research has changed more in the last 3 years than in the previous 40"Who we are and why we existSystem1 is a The Creative Effectiveness Platform. Our target customers are the world's largest advertisers. These businesses understand that creativity is the most powerful tool for growth within their control. System1 helps them make confident creative decisions that lead to transformational business results.What we doSystem1 predicts and improves marketing effectiveness. Our advertising and idea tests measure emotion to give our customers the most accurate predictions of the business impact of creativity. We 'predict' (provide research results) and 'improve' (provide insight and consultancy on those results) on arguably three of the most critical marketing questions for our customers: advertising effectiveness, innovation effectiveness and brand effectiveness. We aspire to do these three things better than anyone else at a value that makes System1 our customers' choice.Becoming part of our teamAIM Listed, and with 10 Global Offices and over 150 employees, System1 is a fast-changing business. With exceptional IP, technological advantage and a world-class team we are very well positioned for rapid growth. Central to this is our people. We need to hire the right people, into the right roles, at the right time.Are you up for being a part of the Operations team to promote System1, our thought leadership, partnership activity, product launches and promotional activity?Are you excited by working with leading edge IP and products that can make a huge impact on our customers' businesses?Do you relish the role of being the disruptor in a category and rise to the challenge of stretching goals?Do you enjoy being able to utilise various skills, like copywriting, research, event planning and relationship building?What will you be doing?This is an exciting role where you will be supporting our US team and could travel to our US and UK offices.Respond to queries in JIRA Helpdesk and oversee the efficient resolution of project deliveryManage fieldwork performance and escalate issues with the suppliers when necessaryAdvising sales and research teams on best practice and product concernsWorking with key delivery suppliers around the world, including our offshore Delivery team in Bulgaria and expert sample providers, translation and data processing/charting agenciesWork closely with the sales and research teams to align efforts and ensure a seamless customer deliveryIdentify and resolve challenges and issues within the delivery operations process and keep instruction documents updatedThis role will be working in English, regardless of location of the customer or supplierYou need to be this kind of person:Happy working in a fast-paced environment and dealing with changes as they arise.Confident communicating at all levels, both internally and externally and liaising with other operational teams on project progress.Ability to manage relationships with 3rd party teams.Happy working collaboratively as part of a team and building great working relationships across the company while being the first point of contact for colleagues on individual projects.Confidence to train and brief new team members.Able to prioritise workload and be resourceful in solving problems with a drive for results.Positive and conscientious, with a flexible approach to work displaying honestly and integrity in everything you do.Eager to learn new skills, products, and processes and keen to build on existing experience.Able to remain calm and focussed under pressure.Ability to define key issues and provide supporting detail to reach resolution.Analytical and problem-solving skills with the ability to troubleshoot common delivery issues, with great attention to detail and very organized.Ability to understand projects from end to end and manage all related tasks.Ability to carry out targeted analysis of datasets.You need to have the following experience:Must haveStrong communication skills in English (both written and verbal)Three to five years' work experienceUnderstanding of Project management principlesAble to work on shift of 10am - 8pm (TBD)Basic experience with ticketing systems (JIRA etc) and Microsoft Office suiteNice if you haveExperience working for a US-based teamTwo years' experience in a role with a customer-focussed mindsetBachelor's degree in business, international relations, or a related fieldBenefitsCompetitive salary + bonus schemeHealth Insurance / Medical Insurance / Dental InsurancePensionFlexible working arrangements (hybrid)Educational reimbursement opportunitiesUnlimited opportunities to interact with some of the leading thinkers in advertising and marketing fieldsA Recognition Scheme to say thank you!Regular socials, including summer and winter parties.Financial Health checksWellbeing resources, including "de-clutter days" for your personal and professional needs.We welcome applicants from all diverse communities and encourage our candidates to ask us about reasonable adjustments that we may be able to make to support through our recruitment process and while in post.
