Manager, Booking OperationsEquinix is the world's digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. Job Summary The Manager, Booking Operations will be responsible for managing and providing thought leadership to the Bookings Operations team members on a day-to-day basis, as well as for the overall accuracy and completeness of bookings data reported as part of the monthly and quarterly close process. What you'll be doing Data Exploration, Reporting & Analytics Mines data within multiple files and systems for patterns, relationships, issues and consistency on a regular basis Confirms data definitions with key stakeholders (including global and regional functional leads, Finance, IT and other functions) Coordinates with the business unit to fix identified data integrity and inconsistency issues Builds complex analytics reports, using insights from data exploration, to build comprehensive and advanced analytics reports with visualizations and insights Brings value to each ask and provides thought leadership on how to develop and use analytics capability Reaches out to our internal customers (sales teams) to clarify requests, and responsible for exception reviews and escalation to ensure timely resolution of requests Makes recommendations of what data should be explored and debriefs with client to explain data insights and confirm report Explains data to clients and prepares them to present data and answer questions Data Perform and oversees recurring audits of data within business systems/platforms Performs follow-up checks to ensure data quality and accuracy for accounts and/or bookings and churn data Delivers required data and creates pre-defined reports as per defined schedule Delivers reports to stakeholder group and answers questions pertaining to the report Performs ad hoc modeling and analyses to address complex, open ended issues/questions May supervise executive level reports such as quarterly results
Sales Ops Support Supports sales organization in any and all opportunity management related matters Investigates complex issues, serves as escalation point for team members and provides response to sales teams on inquiries as requested, ensuring issue and error resolution in a timely manner Program Support / Implementation Oversees team to keep company in compliance with SOX and other statutory requirements Builds partnership with SME's and other internal departments (HR, finance, IT, etc.) understand requests, data requirements and constraints, make recommendations and implement solutions Pro-actively Identifies ways to streamline/automate existing and new processes, including end-to-end booking and churn reporting processes Coaches client group to present data and insights to business leaders for better adoption and use of insights People Management Develops functional strategy and objectives; Provides leadership and direction to the team, through subordinates, to ensure overall success of the team Provides support and development opportunities for Analysts Drives accountability for the performance and results of direct reports and smaller teams Responsible for recruiting, hiring, onboarding, and coaching/developing all team members Responsible for all hiring decisions and activities including job definition, interviewing, selection, and onboarding Responsible for all employee decisions and activities including compensation, quarterly conversations, performance counseling, coaching, and career development Ensures workload is balanced Assesses employee engagement and develops and implements strategies and programs to improve it Responsible for succession planning recommendations and contributing to and driving the people development strategy Models the Equinix Culture and Values What we'll expect from you Must be fluent in English Large experience, with progressive track record, in Finance, Accounting, Statistics, Mathematics, Data Science or other highly analytical field is required Excellent people management skills Salesforce.com, Siebel required Xactly/Incent, Tableau & Anaplan experience preferred Microsoft office skills / Advanced Excel and Power Point required Bachelor's Degree required Why Equinix Equinix is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
