Junior Manager, Cs Voc Management

Position SummaryWe are looking for a professional who is focused on BPO service. For a position allocated in our office in São Paulo, in the Morumbi region.Role and Responsibilities1. [Customer quality management] Participates in activities to secure the quality competitiveness of company and customers, and communicate with customers for the quality management.2. [Quality issue response] Respond to problems by analyzing defects related to customer's claim, finding the root cause and establishing response measures.3. [Processing quality-related cost] Establish strategies and handle related affairs to minimize the risk related to cost of quality (accident/ compensation/ RMA(Return Material Authorization), etc.)4. [Customer approval management] Carry out approval within the scheduled period in regards to the critical issues (approval documents, change point, audit, etc.) that require customer's approval.5. [Customer information management] Prepare and provide all sorts of information that are shared with customers.6. [Customer sample management] Manage samples of customer complaint, and perform customer response tasks via internal system.7. [Building human network] Participate in technology and human interaction network with the customer, and operate a council meeting.Skills and Qualifications• Develops professional expertise by complying with company policies and procedures• Works on problems of moderate scope where analyzing situations or data requires a review on various factors• Exercises judgment within defined procedures and practices to determine appropriate action• Normally receives general instructions on routine work with detailed instructions on new projects or assignments• Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience.#LI-LC1* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.