First Level Supporter Wanted! (M/F/D)

Dear Sir or Madam, We at LAN IT 24 (Germany) are currently looking for IT Supporters For Köln Start: ASAP Duration: 1 year (with option) Working hours: Full-time (Mon-Fri) Tasks Processing customer inquiries and problems in the area of IT support Recording and documentation of customer information and support tickets Initial contact and first analysis of technical problems Providing solutions and instructions for frequently frequently occurring problems Escalation of complex cases to second level support Monitoring systems and carrying out basic maintenance tasks Updating knowledge databases and creating instructions for customers Ensuring a professional and friendly customer service experience Tracking and monitoring customer satisfaction Assisting with the installation and configuration of software and hardware Requirements Expert knowledge of IT systems, networks and hardware Excellent communication skills (written and verbal) Good problem solving and analytical skills Customer orientation and friendly interaction with customers Time management and prioritization skills Willingness to learn and ability to undertake continuous professional development Ability to work and collaborate in a team If you are interested, I would be pleased to hear from you. Best regards ! LAN IT 24 GmbH has been specialized for more than 10 years and is internationally active in the areas: IT infrastructure, IT consulting, security systems, facility management, transport and logistics. Thanks to our great know-how and our standards, customers from a wide range of industries entrust us with the management of numerous projects. Especially our all-round offer in project implementation makes us unbeatable and extremely valuable for our customers. Thanks to our wide range of competencies and numerous experts, we can easily implement high-quality system house services as well as advice and project management for our customers. Have you been looking for a partner for a long time to take over your IT project from A to Z? In other words, are you completely accompanied by concept creation, implementation, and aftercare? In this case you are exactly right with LAN IT 24. With us you get everything from one source!