Field Support Analyst (Brazil)

6 Month Contract to perm role Required Skills and Experience * 3+ years of support role experience in help desk environment or technical support role Professional experience with troubleshooting PC hardware/software and connectivity components Knowledge of Microsoft Exchange, Active Directory, and SharePoint Working experience with and technical understanding of Microsoft Office 2010/2013/O365 (Outlook, Word, Excel, Power Point, etc.) Excellent communication, customer service, and sense of urgency Previous experience with an incident management/tracking systems *Some weekend and afterhours support required, as well as light travel potentially Nice to Have Skills and Experience Job Description * An employer in Sao Paulo, Brazil is looking for a Field Support Analyst. This person will be on-site five days per week! They will be responsible for: Providing deskside technical support and utilizing incident knowledge base platform (currently hosted in Service Now) Analyzing, diagnosing, documenting, resolving, and/or escalating reported issues and outages Assist other departments within IT (engineering/operation with infrastructure applications/hardware) Configuring, installing, and troubleshooting laptops/mobile devices/printers Responding to all user support inquiries globally including primary office location