EUX Workplace and Collaboration Specialist- - - - - - - - - - - -KEY EXPECTED ACHIEVEMENTSEfficiently resolve the EUX related incidents and service requests following FIFO and prioritization.Act as an escalation point for OSS (On-Site Support).Identify trends and recurring problems to determine the underlying causes and solve problems at the source.Develop Sustainable EUX Solutions with Complete, scalable, robust, consistent, at the right TCO ( total cost of Ownership), and minimizing the cost of change.Actively engage and give inputs in creating the roadmap of EUX expertise domain and communicate it with the stakeholders.Define and monitor the obsolescence treatment plan for the EUX expertise domain.Leverage existing solutions and apply it across globally in a sustainable and secure approach. ( global ticket queue Sites in Europe ex: Germany , UK, Sites in NA ex: US, Canada) role is same – perimeter is differentDefine and align to the principles, standards, best practices, and architecture guidelines (Data, Integration, BI, Infrastructure, Security).Define and Establish standards and framework across Built, Deploy and Support.Understand business operations, challenges, and evolving opportunities to effectively advise business partners and anticipate their needs.The provision of the essential elements for choosing and planning IT projects, especially for application or technological obsolescence management. ( Same role different perimeter)Support business partners in identifying EUX solution opportunities with the collaboration of the global architecture team and EUX SMEs.Work with IT Infrastructure leadership in defining the EUX roadmap of the future.What to expectWork with best of bread EUX solutions and platforms in delivering the best user experience to the stakeholders.An opportunity to work with a talented tech-oriented, state-of the art facility in the heart of Colombo.Opportunities to interact with a highly talented, multi-cultural and diversified team that believes in personal and team growth.Ability to work within a span of providing solutions across the technology stack without focusing on one infrastructure domain.Open office culture, ability to work from anywhere and an environment which respects work-life balance.Room to experiment and develop innovations that benefits the organization.An opportunity to work with Michelin group and zone teams internationally.We are looking for motivated individuals with the below requirements to join our team:Bachelors Degree in Computer Science or related field and minimum 5 years' of work experience in a similar role;Self-motivated, committed and a good team player.Excellent English communication skillsCustomer-centric, service mindsetA passion for learning and a deep understanding of the EUX technologiesAbility to be flexible and adaptable to changes.Passion for solving problems.Knowledge of ITIL and experience in an ITSM tool would be an added advantage.Collaboration mindset with business and different IT counterparts in the group#LI-RECRUTEMENTMICHELIN
