A área de Pós-Vendas é responsável por fornecer suporte e assistência aos clientes após a compra de um produto ou serviço. A área tem papel fundamental no suporte e satisfação do cliente após a compra, garantindo que suas necessidades sejam atendidas e que os clientes tenham uma experiência positiva com a empresa.Algumas das atividades:· Recepcionar, digitalizar, arquivar as cartas de notificação física e online· Confeccionar carta resposta para as notificações físicas e online recebidas· Realizar o acompanhamento semanal dos atendimentos em aberto· Organizar e enviar os documentos para prepostos que nos representarão em audiências de PROCON· Levantar os dados relacionados aos atendimentos dos clientes finais da SBD (Zendesk e AT) para que nosso advogado e lojas parceiras utilizarem em suas defesas no Juizado Especial· Fazer contato com clientes finais por telefone/e-mail e também, com nossa rede autorizada, representantes, vendedores e lojas quando necessário· Lançar no Telecontrol ordens de serviço (troca e/ou cortesia) e solicitações de cheque quando necessário para a condução e conclusão dos atendimentos.O que buscamos:· Cursando superior/graduação em Administração, Direito e cursos correlatos· Disponibilidade para estágio de 06 horas diárias, com início entre às 08h ou 09h· Conhecimentos avançados nas ferramentas do Microsoft Office, principalmente Excel e Power Point· Residir em Uberaba e ter disponibilidade para trabalhar 2x/semana, na planta de Uberaba, MG· Disponibilidade para início imediato· Será um diferencial o conhecimento no sistema ZenDesk e outras ferramentas de assessoria jurídicaJoining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.Who We Are We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.Global Benefits & PerksYou'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. What You'll Also GetCareer Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.Learning & Development: Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).Diverse & Inclusive Culture:We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.Purpose-Driven Company:You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
