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City
State/Province
Country
Department
Service Delivery
Date
Tuesday, April 23, 2024
Working time
Full-time
Ref#
20032958
Job Level
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Entry Level
Description & RequirementsPress space or enter keys to toggle section visibility
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Purpose:• * Added to Job Family Service Delivery - CR in scan/refresh process• The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:• Delivery of service that meets SLA and delights the customer(KPI: SLA achieved & high customer satisfaction)• Supporting the achievement of productivity improvements(KPI: Value for customer & enhanced margin)• Contributing to service transformation and business growth(KPI: Further profitable service revenue)Scope:Specific:• The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.General:• Intermediate level job with some work experience• Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise• Identifies problems in straightforward situations, and makes sound decisions using standard procedures• Works within established procedures with a moderate degree of supervisionPrimary Responsibilities:• To act as primary source of advice for all document production and/or communication needs of the client• To understand the clients business goals and communication challenges in order to identify and deliver innovative, value-added solutions• To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units• Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost effective product or communication technique, that is appropriate for the clients business requirements• Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements• Advise clients on the best production methods to ensure document effectiveness, efficiency and quality.• Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards (except where Xerox manage production printing)• Meet or exceed agreed SLA measures for the client and Xerox.• Maintain client satisfaction / resolve queries / issues• Managing stock and budgets to optimum levels where appropriate• Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques• Maximize financial efficiencies (including tax VAT) for the client and Xerox• Collate relevant management information as specified• Build and maintain external supplier relationships• Able to negotiate on cost and delivery timescales within the context of the project
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