Desktop Support Analyst

www.hcltech.com Responsibilities To support daily technical support activities for desktop, laptop & printers To set up and test desktop computer peripherals(New users) To perform the system changes adhered to organizational policies Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance Maintain technical documentation in association with other functional departments To own end-to-end activities whenever there is a new rollout of OS / Applications etc To work on the pro-active tickets triggered the Workblaze tools until closure / escalate as appropriate To assist the users setup their VPN / Citrix / Azure / VDI etc Requirements: Degree completed or in progress in IT; Solid experience with Hardware and Software troubleshooting and Network basic support; Excellent verbal and written communication; Advanced/fluent conversational English (mandatory); Intermediate conversational Spanish (mandatory); Please, submit resumé in English.