Desktop Support Analyst

.Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for a Desktop Support Analyst who wants to learn and transform his career. In this role you will: Provide Onsite support according to site categorization to provide operational and technical support.Troubleshoot and resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized UsersExcellent IT hardware troubleshooting skills in Windows 10/11 OS MS Office, Outlook troubleshooting shooting, and basic networking skillsVideo Conferencing/Projector/basic printer troubleshootingCoordinate with the third-party vendors as necessary to keep equipment and software in good working order.PC Asset Support: Add, Move, Change, Update, and Reassign laptop/desktop devicesManage hard and soft break-fix services for laptops and desktops. Laptop and Desktop support admin with PC cycle and IMACD experienceWhat do we expect from you?Experience with deploying software and Hardware in the end-user computing areaExperience with troubleshooting and deploying end-user compute including Laptop/ Desktop/Notes/O365/ Hardware/COTS and Mobile applicationsExperience with troubleshooting on Application SupportExperience with troubleshooting VPN software and Collaboration toolsExperience with troubleshooting Password Reset tools and Remote Control toolsStrong knowledge of Microsoft-based operating systems with an emphasis on Windows 10, Windows 11, and MS OfficeWorking experience in ServiceNowExcellent communication skills (Local language is MUST along with English)Knowledge of Service Management / ITIL process What can you expect from us? Professional development and constant evolution of your skills, always in line with your interests. Opportunities to work outside Brazil A collaborative, diverse and innovative environment that encourages teamwork