.Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance!Quem procuramos: Customer Support EngineerWe are building a dedicated global team to support the TV Meters product line. The TV Meters Customer Support Engineer is a member of the team championing the TV Meters product line. The role is key within Kantar, Media Division, Audience Technology area. The TV Meters product line is considered a critical component for Kantar growth platform.The role will work closely to the Customer Support Team, AGS Teams, Engineering, Procurement and QC Team.TV Meters are at the core of Kantar audience measurement strategy. The product line includes the new Peoplemeter 7 (PM7) and, Peoplemeter 5000 technologies. Our Peoplemeters are deployed all over the globe in over 150,000 panel homes. The role is strategic to ensure the successful deployment and technical support of TV Meters. KEY OUTCOMESTo use and manage the support platforms for TV Meters such as Service Desk, Confluence and, other tools provided.Review and answer support tickets for TV meters.Replicate reported issues reported by clients.Testing PM7 and associated products.Software Testing.Provide day-to-day clients technical support and expertise for TV Meters product line.Support technology tests, pilots and live deployments as team player or, by coordinating the project as decided by the TV Meters Support Manager.Maintain TV Meters documentation in Confluence for internal and external clients.Maintain training materials for TV Meters area.Preparation of field engineers and local support teams.Analysing Meter Data and Meter logs to troubleshoot queries and issues.Great attention to details.Working collaboratively as a team. CAPABILITIES Knowledge of MS Office skill is essential.Ability to work in a matrix organisation and exposure to international environments.Ability to support and train 1st line local teams, to support 2nd line activities and, to refer to 3rd line development teams.Capable of interfacing with other Support teams, Product teams, Engineering and Development teams.Ability to own and run autonomously project related activities. To manage trials and the implementation of new TV Meters products from a technical perspective.To work closely with TV Meters Customer Support Manager to understand how and where to prioritise the workload.Software testing skills and product testing skills are essential.Ability to analyse logs and meter data are essential.Ability to be flexible and adapt to a fast-growing environment.A proactive attitude is essential.Ability to prioritise workload and ensure allocated tasks get completed within tight deadlines.Ability to work in a busy environment.Working with both new and legacy technologies.Managing binary files (Hexadecimal) (desirable).Experience in scripting language would be considered an advantage
