Customer Support Engineer

About The CompanyPersonetics is an enterprise-software growth-phase Fintech start-up. We develop AI-powered solutions helping banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We're pioneering and establishing a whole new category of consumer banking based around data-driven personalization and customer engagement.About The PositionAs a Customer Support Engineer, we expect you to be results oriented but also team oriented. You will be responsible for serving global customers, solving complex problems and supporting deployments in cloud and traditional environments. Teamwork and collaborative profile is very important.ResponsibilitiesOn a day-to-day basis, you will: Interface with the solution's client, taking responsibility for the open ticket until the final technical solution; Research, Diagnose, Reproduce errors, Analyze logs, Repair, and identify technical solutions (code and configuration ) to solve the reported problem; Once the problem is determined and it is linked to the code, escalate to the development team; Maintain updated documentation of problems and solutions found, applied techniques, RCAs, creating an organizational knowledge repository; Meet with the team continuously, providing reports, information and updates as requested.RequirementsHave a customer-oriented service approach; At least 5 years working as a customer support engineer; Previous experience in similar activities; Complete highereducation in IT with relevant experience in the field and/or function; Experience working with small/medium teams; Experience in aLinux environment preferably as an admin; Advanced English, you will be part of a global operation and attend clients around the Globe; Experience withWeb Applications Servers (Tomcat/WebSphere/JBOSS) and log analysis; Knowledge in Git and/or similar (version control, pipelines, integration); Knowledge in containers (Kubernetes); Experience withSQL and DBs (Oracle, MS-SQL, MySQL); Experience withAPIs, JSON, REST and Cloud environments; Experience withmonitoring and performance.Great compensation package and work environment!Please note that we are looking for a professional located in Rio de Janeiro, other locations will not be considered for this position at this time. Please submit your resume in English.