Customer Support Agent (Brazil)

Reports to: Customer Support Team LeaderSalary: €10.000 per yearSummary of ResponsibilitiesWorking closely with other departments to handle customer queries.Providing the best possible answers and solutions tothe customers (via emails and live chat).Communicating effectively and efficiently with players and colleagues to ensure delivery of business objectives and targets.Working 24/7 shift pattern.Meeting personal/customer support team targets.Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolutionKeeping records of customer interactions, processing customer accounts and filing document.Following communication procedures, guidelines and policies.Identifying and assessing customers' needs to achieve satisfaction.Person SpecificationProfessional level in Brazilian Portuguese (verbal and written)iGaming experienceExcellent communication skillsCustomer orientedIntermediate skills in Microsoft Tools (Excel, Word, Power Point)Ability to work under pressureSelf-MotivatedTeam player