Customer Success Manager

Kindly send your CV in english!We are a

fast-growing virtual restaurant

company based in Los Angeles. We create

virtual restaurant brands

that sell over 3rd party marketplaces (DoorDash and Uber Eats).Our restaurant brands don't have any dining rooms and we don't do any of the cooking ourselves. We

partner with existing restaurants

(our "Kitchen Partners") across the country to cook our food in their kitchens and customers receive their food delivered using existing food delivery platforms.We're currently

operating in 24 States

and rapidly growing nationwide!Today we need a Customer

Success Manage r, someone with great organizational and empathetic skills to be the center point of our communicational and onboarding activities for our Kitchen Partners!What will you do:Be the central contact for our Kitchen Partners, walking them through setup and onboarding, contacting them by phone, email and whatever means necessary!Responsible for Kitchen Partners' successful launch of Virtual BrandsContinuously work to optimize and improve sales performanceUnderstand the restaurant business, including the strategic goals and long term growth plansLead initiatives for customer growth and customized marketing plansGeneral updates on the marketplaces for our Kitchen Partners (sales, menu and informations needed)

RequirementsDon't hesitate to apply if you:Have English and Spanish skills up to C1/C2Has past experiences with food services marketplaces (Doordash, UberEats, GrubHub)Knows your way around Google Workspace and CRM software tollsAlready worked with sales related jobs or account managingHave past experience with culinary or restaurant, being a plusCan identify problems and quickly prompt to solve themPatient and empathetic and can confort people's needs

BenefitsWhat do we offer?14 days of paid vacation annually3 months or trial periodCompensation to knock your socks down 1600-2000 USDFlexible and full-time job offerRemote job for you feel comfortable working in your own spaceContinuous improvement towards a Manager position