.Tuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience.Our groundbreaking technology is the preferred choice of the biggest healthcare providers in Brazil, Mexico, Spain, Italy, Germany, Poland, Turkey, and many other markets.To add to our team, we are looking for a talented Customer Success Executive who is enthusiastic about working in a start-up and building their career in a fun and ever-changing environment. The Customer Success Executive we are looking for is the one who will provide strategic guidance and apply best practices to Tuotempo's customers in Brazil.What we are looking for in a Customer Success Executive is not a relationship manager or even a customer support person. We want strategic consultants who excel at identifying strategic points of improvement for customers, critical thinkers who know technology and have excellent interpersonal skills. We're looking for someone who is 100% oriented towards the client and its success.??Our lovely office is in Curitiba. We encourage a mix of remote and in-office work to connect with the team and experience the work environment but we can also accomodate 100% remote work.Our hiring team is international: we kindly ask you to submit your resume in English??Job DescriptionAs a Customer Success Executive, your primary responsibilities will include:Developing a profound analytical understanding of clients' challenges and opportunities, acting as a strategic consultant to ensure their success with Tuotempo.Maintaining continuous communication with clients to gather feedback, understand evolving challenges and opportunities, share ROI insights, and encourage the utilization of new features to meet customer needs.Proactively identifying upsell opportunities within the assigned customer portfolio, with a focus on enhancing tool engagement.Analyzing clients struggling with our product, collaborating to understand their problems, overcoming objections, and articulating effective solutions.Ensuring high customer satisfaction and retention through daily monitoring of relevant metrics.Gathering structured, data-driven information from customer feedback to contribute to product improvement.QualificationsWe are seeking a candidate with the following qualifications:Professional Experience: A minimum of 3 to 5 years of proven expertise in Customer Success or Account Management is required.Industry Experience: Prior experience in the software industry is essential for this role.B2B Upselling: Demonstrated proficiency in B2B upselling is a key requirement.Communication Skills: Exceptional communication skills, characterized by precise language use, adept argumentation, and the ability to synthesize comprehensive reports
