At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!**WHY JOIN US?****Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!**Have the **Opportunity** to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.Get to **Experience** a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!Get to know our** Purpose** and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.DuPont Electronics & Industrial has an opening position for a Customer Service Assistant located in Alphaville, Sao Paulo, Brazil. A successful Customer Service Assistant must be goal oriented which will enable him/her to deliver excellent support. As Customer Service Assistant you will work with the Customer Service Teams for the region EMEA (Europe, Middle East & Africa) to help the Customer Service Representatives deliver business results and provide a positive customer experience. We operate in a dynamic environment and a highly competitive marketplace.**Your Responsibilities**:- Execute multiple SAP transactions (i.e. returns, credits/debits, quality notifications, outputs, invoices).- Upload documents to DocuLinks into SAP all purchase orders and other relevant information pertaining to the order- Build working relationships with the Customer Service Teams to help exceed customer expectations- Create daily & weekly customer & business reports (i.e. open order report, GUPI, etc.)- Must speak fluent English to enable strong communication with North America teams- Understand and support both internal and external audit requirements as it relates to customer service activities- Provide timely responses for all control & audit requests, including month-end order to cash processes- Provide highest quality of service by following best practices and adhering to policy and compliance standard- Responsible for acting within assigned delegation of authority to perform SAP transactions (i.e. credits, returns, samples) while adhering to internal controls and SOX compliance**Qualifications**:- Bachelor's degree preferred- Excellent interpersonal and written communication skills.- Advanced level of English - constant contact with the Customer Service North American team- Proficiency in SAP R/3 or another ERP system preferred, but not required- Intermediate to high level proficiency in Microsoft Excel, PowerPoint, Word is required.- Knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process is preferred.- Demonstrated flexibility/adaptability in a dynamic, fast-paced team in an inter-regional environment- Previous customer service experience with emphasis on sales to cash is desirableJoin our Talent Community to stay connected with us!
