Customer Operations Associate

about the role Accountable for establishing and maintaining a satisfactory long-term relationship with customer, managing customer expectations, and contributing to full-cycle customer satisfaction feedback. The role requires taking ownership of Service Management Activities (covering Availability Management, Change Management, Configuration Management, Incident Management and Service Level Management) for certain specific services while in run phase (specific services – as globally agreed). about you Knowledge and abilities:Excellent customer service skillsGood leadership skillsAbility to build relationships with peers ,stakeholders and the managementExcellent interpersonal skillsGood time management, organizational and communication skillsAbility to work under pressure and deal with multiple tasks concurrentlyProactive, self-motivatedProblem solving skillsMatrix ManagementExcellent knowledge of Service Management tools / processesEducation, qualifications, and certifications:Degree / Diploma Holders with good Telecom / and IT infrastructure (Sever / Cloud / Security etc)ITIL desiredExcellent verbal & written communication skills in English and SpanishKnowledge in Excel additional information The benefits of being OrangeOrange Business Services was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees.Because Orange Business Services hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:- meal allowance- transportation allowance- life insurance- medical plan- dental plan- birth benefit contract Regular