Cs Operations Specialist

The CS Operations Specialist is responsible for ensuring the smooth operation of our page andfocuses on the creation and maintenance of a comprehensive page and the preparation ofpost-incident reporting.**Responsibilities**- Monitor and maintain the status page with real-time information;- Gather detailed incident information and their timelines for status updates;- Develop reports and conduct root cause analysis and recommendations for preventivemeasures;- Analyze incident trends and patterns to pinpoint opportunities for enhancement inincident management procedures;- Manage and update help center content;- Collaborate with teams to compile data and insights, implement process improvementsand preventive measures.**Requirements**:- Minimum 2 year experience in CS role;- Solid understanding of CS Operations;- Excellent knowledge of MS Office / G Suite;- Excellent communication skills;- Proactive with a strong work ethic and eagerness to 'go the extra mile';- Resourcefulness and creative thinking;- Proven ability to work as part of a team, adding positive attitude and business focus;- Experience in incident management will be considered an asset;- Willing to work on night shift;- **Excellent level of English;