OverviewMicrosoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyondCome join our team as a Cloud Solution Architect and help empower many people! At Microsoft, we believe everyone deserves equal opportunities. No matter your color, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or beliefs. All applications for available positions will be welcome and evaluated based on the qualifications of the candidates for the position.QualificationsRequired/Minimum Qualifications· Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 1+ year(s) work or internship experience involving cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.. Fluency in Brazilian Portuguese and advanced English. Additional or Preferred Qualifications· Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.· Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).ResponsibilitiesCustomer Centricity· Observes colleagues and learns to gather technology and customer/partner insights (e.g., feedback around technical preferences, environments, business needs) and align with solutions. Acts as the voice of the customer (VOC)/partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer/partner with internal teams.· Works with internal teams and begins building relationships with customer/partner technical specialists under the guidance and supervision of others. Solicits input from others to contribute to proposals for viable solutions based on specific technical products. Demonstrates basic technical concepts and proves those design solutions' capability through design collaboration sessions with the customer/partner. Learns how to work with internal teams and actively seeks ways to support short-term/transactional engagements and understands how work contributes to customer success plans to meet customer/partner needs and deliver customer outcomes. Supports customer skilling needs by participating in discussions on technical delivery with other internal and external stakeholders to transfer knowledge and contribute to customer readiness.· Contributes to customer/partner satisfaction by providing a positive customer/partner experience. Demonstrates an understanding of customer/partner conditions of success. Supports collection of customer feedback data. Establishes recovery actions or proactively makes offers to improve customer/partner experience.· Actively listens and respectfully challenges customers/partners when going in the wrong direction, escalating appropriately, under guidance.Business Impact· With supervision, identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Escalates issues to senior team members or manager, as needed. Applies methodology and governance, as directed, to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions. Adheres to quality assurance standards. Leverages standard tools as directed to align with opportunity and milestone execution and pipeline hygiene standards.· Works with the customer to support resolution of technical blockers and accelerate consumption and solution implementation for selected scenarios (e.g., by application of technical capabilities). May identify and escalate non-technical issues for removal by the appropriate party. Applies foundational technical knowledge of an architecture or other Microsoft solution to meet business and information technology (IT) requirements and resolve identified technical constraints.· Learns about the products, services, and value propositions of Microsoft's Cloud and Support businesses, and shares learnings with others (e.g., peer groups, customers) as appropriate. Leverages an existing architecture approach or reference architecture to support delivery on Microsoft's Customer Promise. Supports opportunities to expand or accelerate cloud consumption. Assesses customer/partner needs and gathers information that helps others to identify growth opportunities. Participates in discussions around architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage, consumption, and value outcomes.· Learns Microsoft solutions and demonstrates an understanding of Microsoft's value to customers/partners.Technical Leadership· Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies or services.· Provides input to virtual team members when asked, using a basic knowledge of Microsoft architectures and products.· Learns to identify and communicate areas in intellectual property (IP) that need refreshing or have gaps. Contributes to IP development with guidance/supervision.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
