About RedFynnFun, innovative, game-changing, reputable full-service merchant service industry experts seeking detail-oriented, creative, and organized, Client Support Specialist.(Note: This job ad is long because we love our company, and we want to ensure all candidates understand we have a different approach to doing business. Please work just as hard on your cover letter as we did writing this ad. The effort you put into applying for this position shows us you are the right person for RedFynn. COVER LETTERS AND RESUMES ARE READ, AND DO MATTER.)RedFynn's Purpose: We empower small businesses to build their dreams.Required experience:2 years merchant services industry experience (or related industry).Knowledge of processing platforms - TSYS, FD, etc.Knowledge of different pricing structures in the merchant services industry - Interchange +, Cash Discount, Surcharge, etc.Experience with programming and deploying Point of Sale systems, terminals, and payment gateways - PAX, NMI, Authorize.net, etc.Knowledge of programming and back-end of restaurant and retail software for POS systems. (We currently use Clover and retailcloud)Functional knowledge of iOS operating systems, Google Applications, Adobe, and phone systems.Job Responsibilities:Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information.Process inbound emails to the point of resolution including customer inquiries, complaints, and customer account information.Answer merchant inquiries about deposits, batches, statements, billing, and reconciliation.Provide escalation assistance to our merchants and partners regarding account issuesAdapt and effectively utilize various internal computer applications.Resolve all tickets with SLAsSuccessful candidates will possess the skills necessary to take ownership of problems and see them through to conclusion, providing our partners and merchants with quality customer service every step of the way.Skills Needed:Attention to detail as it relates to supporting our merchants and partners.Works well in a fast-paced environment while staying precise in daily activities.Must be able to communicate with our merchants and partners in a respectful and concise way.Exudes respect and positivity in all interactions both inside and outside of the organization.Superior Organizational Skills.Able to work across all departments with ease, but still work independently.Efficient with Apple operating systems (Mac / iOS), Google Applications, Adobe, and phone system.Able to navigate multiple system interfaces to handle inbound and outbound calls and correspondence for our merchants and partners.Shows initiative and is willing to get the job done no matter the challenges that may arise.Arrives to work on-time ready to do the work needed to be done.Out of the box thinker willing to contribute ideas for process improvement when it comes to Underwriting.Compliance knowledge with financial institutions, card associations, etc.Knowledge of regulatory requirements within the credit card processing industry.RedFynn's Core Values:We passionately advocate for our clientsWe are family.We have synergy.We innovate and invest in improvement.We do details.We do the right thing.We have fun.We approach challenges with optimism.About RedFynn Technologies:RedFynn has grown to become one of the most well respected, full-service business solutions providers in the US. We are a nationwide company, with several merchant services Partners we service throughout the US. We are currently in need of qualified and enthusiastic talent to join our value driven team of champion professionals.At RedFynn our people come first. Having the best people and an unbreakable company culture is what allows us to consistently deliver a celebrity status Partner and client experience. The right candidate must be passionate about small business and aligned with our core values. Do not apply if you are not passionate about small business and/or 100% confident you can live and breathe our core values everyday.
