Position: The Client Development Manager will be responsible for the overall client experience of the store by developing relationships with VICs, recruiting new clients as well as coaching the entire store team on the excellence of luxury services and clienteling actions to improve VIC recruitment and business results in the retail store. He/she will drive new client recruitment through Fendi Client database, prospects, third party collaborations and scout externally of other affluent/potential clients. He/she must manage and recommend in store clienteling program in Thailand.This role is based in Thailand and will report directly to the Retail Manager, Thailand. Profile: Main Responsibilities: Proactively interact with clients, build relationships and gain understanding at a personal level to facilitate further return visits.Implement new client development strategies and initiatives to elevate client experience according to local guidelines while upholding Fendi standards of excellenceInstill Fendi's customer-centric culture by focusing on New client recruitment, Develop and upgrade existing clientsDevelop multi-sourced clientele to ensure on-going clientele interest and participationLaunch initiatives to recruit local clients, through partnerships, personal networks, clients' networks, etc.Ensure consistent client in-store experience to improve retention rate and actively develop new clientsWork mostly "by appointment" to provide personalized one to one shopping experience and build relationships with our VIC to promote incremental purchasesCollaborate with the SM at our flagship store (Siam Paragon) to manage private clients parlour. This includes planning weekly OTOs, creating opportunities for appointments, ensuring top-notch parlour VM, instore moments or activations, representing Fendi's high-end offerings, maintaining excellent service standards, and assisting CAs in OTO preparation while hosting clients.Support and drive ISM adoption and invite list on prospects for ThailandPlay a crucial role in coaching the store team and promoting client engagementDrive the team's focus on prospect collection and assist team to follow up in view of prospect conversionProvide a consistent training for new joiner in clienteling, product, service cycle, selling techniques, etc.Share client feedback and sales opportunities with Store-in-Charge and Sales teamDevelop and implement in-boutique programs to stimulate CDM awareness and drive sales team's performanceCoach the store sales staff through coaching on the shop floor and during one-to-one meetingEnsure client details and qualitative information are properly recorded in systemMonitor the database and the activity of the top VIPsReview each clients' latest activity and client development KPIs, and elaborate new action plansInterpret client trends, share insights about sales generated by appointments, as well as qualitative feedback about the client development activitiesFollow up and be aware of the marketing events calendar and strategies to ensure that the sales team is properly informed of all relevant activities Additional information: Requirements Bachelor's degreeStrong sensitivity to the luxury products universeMinimum 8 years or above relevant experience in Client Development, prior experience in similar luxury fashion brand will be added advantageInternational MindsetFamiliar with both local and overseas market situations and trendsStrong analytics skill, numerically sensitive with Project Management expertiseGood interpersonal and interaction skill to collaborate with Store PersonnelStrong customer service mindsetExcellent communication skills, particularly when dealing with international, multilingual stakeholdersMust possess leadership skills in order to develop and train othersResults Oriented and able to work under pressure on tight deadlinesProficient in MS Office especially MS Excel and Power Point
