Client Advisor

Position: PRIMARY OBJECTIVEAs a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity. Profile: JOB DUTIES & RESPONSIBILITIESSales Performance Engage in upselling, cross selling and multiple selling for all product categoriesMonitor individual sales and achieve performance target and KPIProvide customer feedback on products, especially newly launched products Client Management Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM toolsManage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer Store Operations Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database inputPerform store duties as assigned by team leaders and management Store Management Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance) Store Maintenance Maintain a safe and clean store environment and implement daily housekeeping dutiesMaintain proper visual merchandising according to company guidelines Additional information: KEY REQUIREMENTS & COMPETENCIES Minimum 2 years of related experience in Fashion/High End Luxury industryGood grooming standardStrong selling and communication skills are necessaryExcellent relationship building skill with good interpersonal skillStrong customer focusedGoal oriented approachGood team player with positive personalityBilingual with the ability to speak third language an added advantagePassionate in high end luxury goods and willing to commit the retail hoursKnowledge in operating retail management system