Brazil Customer Service Advisor

About Us: GIMO is a silver award winner for 2021 Employee Centric Company at UK Employee Experience Awards (UKEXA) in London. Company was established in 2006, based in the Waterloo/Southwark area with circa 200 employees working for us in London, and an additional 450 employees working globally as part of the group. Focussing on mobile and online Poker, Casino, and Sports Betting products in major European and Asian markets.
Gimo works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST
Job Specification: Communicating with customers through email, online chat, telephone, and other channels that are availableAcknowledging and resolving customer complaints. Assess customer requirements and aim to resolve queries first time whenever possibleCommunicating and coordinating with back offices when necessary.Maintaining a positive, empathetic, and professional attitude toward customers always.Upholding all procedures for internal and external communications. Person Specification: Be a fluent Brazilian Portuguese speaker at native levelHave English knowledge to be used for internal communicationHave a previous experience working as a customer service executiveHave a good understanding of customer service in an online businessBe a good communicator and problem solverBe computer savvyHave an ability to understand customer needs and respond to themMust be able to work on a shift basis: our hours of operation are 24/7.Knowledge of sports betting and/or online casino is valued.