Billing Systems Software Analyst

Summary:

A Billing Analyst plays a key role in delivering quality, on-time billing reports and invoices to our Customer base. CSG’s Managed Service solution consists of processing and support services coupled with required production system duties. The role is a comprised of a mixture of IT software and billing responsibilities and provides a good space for development of customer communication, problem solving and IT analytics.
Position Details:

Setting up customer’s billing schedules and procedures, processing and analyzing data, producing invoices and billing reports for Managed Service Customers and scheduling monthly activities with both internal and external teams. This position supports Managed Service customers directly by phone and e-mail to address their billing or application questions and issues. The Billing System Analyst I is the first level of escalation for all production incidents and therefore requires sound problem solving and time management skills. A Billing System Analyst I may be asked to oversee the production activities of other Billing System Analysts when assigned to do so. This role will exercise discretion and independent judgment under general supervision.


• Producing and analyzing billing reports for Managed Service customers
• Analyzing the results of processed files and making corrections if needed
• Use of Billing Software
• Responsible for compiling bill count reports and providing invoicing data to the finance department
• Independent interaction with customers concerning their billing
• Management of data and schedules to produce invoices for delivery per billing schedule
• Maintain customer data in oracle database
• Maintain and manage multiple ticketing systems
• Use various pieces of software for tracking and analysis of data
• Identifies problems/issues during billing cycles and solves or requests assistance in solving
• May assist less experienced peers
• Latitude for independent judgment/action
• Work on moderately complex activities
• Assist in definition and maintenance of documentation and procedures
• Other duties as assigned.

Key Outputs & Accountabilities


• Complete customer billings and deliverables within contractual SLAs, respond to customer’s inquiries, display sound judgment in the handling of production incidents and ensure effective communication maintained with internal and external contacts.


Desired Skills & Experience


• 0-3 years of work experience in telephony wholesale or retail billing
• Able to communicate in English (Advanced) and one additional language is preferred
• Linux knowledge is a plus
• Computer savvy and proficient knowledge of Word and Excel programs
• SQL skills is a plus
• Perl knowledge is a plus
• Solid analytical and problem-solving skills
• Good verbal, written skills and interpersonal skills. Presents information effectively
• Solid working knowledge of telephony definitions, industry terms and technologies
• Good working knowledge of customer requirements
• Works well in pressure situations
• Works well within a team environment
• ITIL accreditation will be an advantage
• Education: AA degree or equivalent in Information Technology related field is preferred.