Company Overview: NSF International is a growing, global, health and safety organization. Our mission, which we are passionate about, is to protect and improve human health. NSF International is dedicated to being a global leader in the testing, inspection and certification industry. Our core business divisions include food safety, water systems, health sciences, international strategic registrations and global laboratories. Our services include standards development, testing, auditing, certification, training and consulting. Headquartered in Ann Arbor, Michigan, with nearly 3,000 employees worldwide we provide services in over 170 countries at more than 50 office and laboratory locations. Position Summary: Supports management and accomplishes department objectives by supervising and developing individual team members in Audit Delivery Department. Organizes and monitors daily work process, quality, and goals to ensure productivity and sustained growth as well as acts as the link between those supervised and upper management Key Job Responsibilities include, but are not limited to: Participate in NSF trainings according to the program's requirements. Develop effective work plans for the completion of assigned inspections/audits within a determined timeframe. Monitor and report client needs, service delivery issues, and competitive threats to management team Make process flows when necessary. Perform other functions when requested. Create and keep up to date all the IC's contracts Update the auditor's matrix and GRIP information. Assign trainings and give the correct qualifications to the auditors in GRIP. Support auditors with Iaudit, Oasis and IPulse. Monitor and ensure compliance with audit reporting and CARs deadlines Give support and manage auditor's needs. Assist with the development of auditor training; assist with new auditor training and calibration processes Responsible for the processing and upkeep of contract auditor documentation, contracts, qualifications, and general personnel requirements. Review audit scheduling and completion to ensure that all timelines and audit requirements are met for key customers. Team management Approval of expenses and travel displacement/ Evaluate and approve auditors expenses reports. Responsible for the selection process, onboarding, integration, qualification, and calibration of auditors at the system Auditors KPIs maintenance, evaluation, and feedbacks. Provide Onboarding training to new auditors. Communicate and guarantee auditor alignments (operational and technical). Coordinate onsite training activities (shadow and witness) for auditors as required. Responsibilities for Internal Candidates: Bachelor's degree in Food Science, Food Engineering or related field. Experience as quality or food safety manager in the food industry. Excellent written and verbal communications skills. Competent computer skills in Word, Excel, Power Point, etc. Advanced English and Spanish.
