Application Support Engineer (Remote)

Responsibilities:Provide technical support and troubleshooting assistance for software applications.Collaborate with developers and system administrators to resolve technical issues.Communicate effectively with clients and end-users to understand and address their concerns.Monitor application performance and identify areas for improvement.Develop and maintain technical documentation related to applications.Participate in testing and quality assurance activities.Stay up-to-date with industry trends and best practices in application support. Job Requirements Details: Bachelor's degree in Computer Science, Information Technology, or related field.Proven experience in application support or a similar role.Strong knowledge of software applications and troubleshooting techniques.Familiar with standing up software support processes and workflowsCan troubleshoot and/or recreate software issues, document findings in tickets and is familiar with Jira Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Detail-oriented and analytical mindset.Certifications in relevant technologies (e.g., ITIL, Microsoft, Oracle) are a plus