Who We Are: Lumileds is the leading global light engine company serving customers in automotive lighting, general illumination, and consumer market segments. Lumileds operates in over 30 countries and has approximately 6,000 employees. Lumileds is shaping the future of light with the most innovative technology in the illumination and automotive sectors, and helping our customers deliver differentiated solutions to the world. Lumileds is headquartered in San Jose, California, with operations in Singapore, Malaysia, Poland, Germany and the Netherlands and sales offices throughout the world. Together with its customers, Lumileds is making the world better, safer, more beautiful—with light. The Lumileds environment is fast-paced, cutting-edge, intelligent, and fun! We are looking for exceptional talent to join our team. We welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems and know that having different perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global customers. To learn more, visit Lumileds.com. Position Summary: Handle incoming customer inquiries via email and EDIs in a professional and courteous manner. Provide accurate and timely information to Sales Team regarding order status. Assist customers with troubleshooting and problem resolution to ensure a positive experience. Process orders, returns, and exchanges efficiently and accurately. Collaborate with other departments to address customer issues and escalate complex cases as needed. Identify opportunities for process improvements and provide feedback to management. What You Will Bring (Required Qualifications): 2+ years of experience in customer service or a related role. Strong communication and interpersonal skills. Excellent problem-solving abilities and attention to detail. Ability to multitask and prioritize workload in a fast-paced environment. Strong time management skills and the ability to work independently as a self-starter. Flexibility and a positive attitude with a willingness to take on diverse tasks. Proficiency in Microsoft Office Suite. Proficiency in SAP. A results-driven mindset. Ability to speak, read and write in English. By joining our team, you will have the opportunity to make a significant impact on our supply chain processes and contribute to the overall success of the Company. If you possess the required qualifications and are ready for a challenging yet rewarding role, we invite you to apply. Lumileds is an Equal Employment Opportunity Employer
