Analista De Suporte Técnico (Bilíngue)

Attention: the position requires english fluencyResponsibilities:Customer service and relationshipAnalyze/Diagnose issuesResolve configuration and layout adjustments on WordPress's websitesClarify doubts and provide technical guidanceOpening tickets, monitoring, and closing themParticipation in meetings with the client and technical teamDisponibility to work on the Pacific Standard TimeQualifications (mandatory):English fluency is essential (opening tickets, including interaction with global teams)Knowledge and experience of CMS WordPressExperience with user supportCommunicative and good relationshipAdvanced understanding of how CMS WordPress worksDesirable (differential):Basic knowledge of DatabaseKnowledge of Drupal and Kentico CMS platformsWhat we look for: We expect to find someone committed to the company's purpose, focused on participating and developing professionally through the opportunities given by our global partners. Here at Doctus, we help our customers achieve excellence through technological tools and solutions and seek people who share these purposes.Modalidade de trabalho: CLT - home office.Local: Adamantina/SP Horário de trabalho: 14:00 às 22:00 SEG a SEXBenefícios:VAPlano de Saúde com coparticipaçãoDay Off de AniversárioQuem Somos: A Doctus foi fundada em 2010, com o objetivo de criar softwares de qualidade e sob medida para seus clientes. Doctus vem do latim, e significa "sabedoria". A escolha do nome parte do princípio da constante busca de conhecimento, e sempre acompanhando as últimas tendências em tecnologia. Atualmente oferecemos serviços de desenvolvimento aplicações desktop, sistemas web e aplicativos móveis, atendendo clientes no Brasil e Estados Unidos.