After Sales-Technical Service Engineer

Responsibility: Participate in various training organized by technical service department to improve technical ability and comprehensive service ability. Responsible for the plan suggestion or formulation of subsidiary stock spare parts. Submit the summary of machine quality problems in the responsible area and put forward suggestions for machine quality improvement. Responsible for assisting other colleagues of the subsidiary to complete the on-site inventory of spare parts warehouse of the subsidiary. Follow all company and customer safety policies. Install, repair, and maintain Injection Molding Machinery, linear robot, hopper dryer, auto-load, chiller, and related software, and control systems. Perform all safety checks on the equipment. Follow all of the company's procedures. Demonstrate the use of the equipment, and provide customer training. Troubleshoot machine failures and performance issues (Define service problem, collect data, establish facts, draw valid conclusions) and perform root cause analysis, and corrective actions. Document findings and actions. Order replacement parts as required and document other worn parts which may need replaced in the future. Respond quickly to customer problems via phone, email, or onsite in a prompt, courteous and professional way. Provide maintenance and operation recommendations or on-site service to customers. Provide written reports on all service calls, making sure to document key contacts, and the workload of the machines. Provide after-sales service and technical training for customers and agents, including but not limited to equipment safety, operation, maintenance, plastic raw materials and molding process training. Translate service files into local languages if necessary. Requirements: 1.Education: - College or bachelor degree; - Major in mechanical manufacturing, electric engineering, automation or plastic material or equal; - Other education background but more than 5 years' experience in injection molding machine design, after-sales service or maintenance. 2.Background: - 2 years service work or technical support work experience in injection molding machine industry or related industry. 3.Abilities: - Ability to communicate in English; - Ability to drive car; - Extensive knowledge in the trouble shooting and repairing of injection molding machines, covering all aspects including controls, mechanical, hydraulic and electrical systems; - Ability to use computers, email systems, basic Microsoft Office Excel, Word and Powerpoint; - Ability to understand mechanical drawings, electrical and hydraulic schematics.