Account Manager Ii Food Latam - Agriculture And

Manage customers' accounts, according to impact and / or complexity.- Provides customer education / consultation on standards, regulations, or audit process.- Identifies and provides input to process improvement opportunities.- Maintain open lines of communication with clients as needed to ensure ongoing customer satisfaction.- Manage assigned clients including coordination with all appropriate service areas and ensuring delivery of superior customer service.- Collaborate and provide expertise, options and recommendations with appropriate program or audit team member for issue resolution.- Oversee assigned client program requirements; track internal quality and compliance; work with management or senior client team for corrective action.- Accountable for quotations and updating of project scope for existing clients.- Manage customer documentation and database systems.- Generate client and auditor financial and activity reports for management.- Identify areas of process improvement within assigned areas and lead implementation efforts as assigned.- Perform routine administrative tasks as requested.- Perform other duties as assigned.QUALIFICATIONS- Excellent time management, organizational skills, and attention to detail.- Excellent verbal and written communication skills.- Proficient in Microsoft Office Suite, i.e. Word, Excel, PowerPoint, Outlook, etc.- Advanced English and Spanish- Familiarity with the assigned project industry and relevant technical standards.- Experience in a customer-facing role.- Manage customer accounts.JOB INFO- Job Identification- 1542- Job Category- Account Management- Posting Date- 04/04/2024, 08:33 AM- Job Schedule- Full time- Locations- Rua Tebas, 451, Sao Paulo, 04542-050, BR- People Leader Position- No- Work Classification- Hybrid- Job Grade- Grade 5