Company Description M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.
Due to our continued growth, we are hiring for a Verifications Associate atM3 Global Research, an M3 company.
Job Description Ability to clearly communicate with users and participants on the issues and resolve in accordance with policyExamine participant and panel provided documentation for authenticity or potential fraudulenceVerify and validate quality of participants and their responses prior to participation in studies via desk research, direct communicationReview respondents scheduled for marketing research projects and follow procedures to validate respondents prior to deadlineAbility to think out of the box in a fast paced, quick turn environment providing suggested routes of action based on discovered information or taking direct action in user accountsVerify physicians and other healthcare professionals using provided system and protocolsWork with potential panelists and obtain necessary information to verify or identify fraudulenceConduct reverse image searches to validate verificationEnsure that validation tasks assigned are fully executed within the given timelinesTrack bad data issues reported by Operations and handle appropriate communication to participants including matters regarding non-payment due to data quality issuesManage post data collection validation process when requested by clients, work with overseas team as needed. Collaborate with non-validated users to successfully complete validationQualifications 2+ years of direct customer service experience with diverse audiences, preferably in the market research and/or medical/healthcare field preferredPrevious experience in areas of fraud investigation, auditing, etc. strongly preferred.Highly competent at identifying altered documentation, keen eye for details, internet savvy for the purpose of accurately investigating individuals and reaching conclusions. Strong desk research skillsFamiliarity with physician's and other healthcare professional's educational and career paths preferredExcellent interpersonal and communication skills (both verbal and written)Self-motivated and able to prioritize tasks throughout the workday. Understands sense of urgency and when it is needed, can shift focus quickly and independently. Equally comfortable working on repetitive tasks for long durations as well as dynamic, new and unique projects and tasks.Exceptional time management, organizational skills, attention to detail and ability to multitaskWell-developed analytical and problem-solving skillsMust have ability to work autonomously and in team environment to successfully meet individual and departmental objectivesExceptional written and verbal communication skills, with demonstrated knowledge of English and Portuguesegrammar rulesAdditional Information Please submit your resume in English!
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