Technical Customer Support

About us Kodif is a customer support automation platform powered by generative AI and Low-code. Our mission is to bring effortless customer and agent experiences to every company that is obsessed with its customers but doesn't have an army of engineers. Role Description This is a full-time remote role for a Technical Customer Support position. Technical Customer Support will be responsible for providing assistance and resolving customer issues related to our platform Qualifications Strong analytical and troubleshooting skills At least 5 years of experience in Customer Support Excellent problem-solving abilities Excellent communication skills Experience in customer satisfaction and delivering high-quality support Excellent written and verbal communication skills (English) Experience writing Knowledge Base articles and creating Standard Operating Procedures Experience in US companies is a plus Experience in the software or technology industry is a plus More Remote from Latin America PST working hours Compensation: $500-2000 per month