Technical Customer Support

About us

Kodif is a customer support automation platform powered by generative AI and Low-code. Our mission is to bring effortless customer and agent experiences to every company that is obsessed with its customers but doesn't have an army of engineers.

Role DescriptionThis is a full-time remote role for a Technical Customer Support position. Technical Customer Support will be responsible for providing assistance and resolving customer issues related to our platform

QualificationsStrong analytical and troubleshooting skillsAt least 5 years of experience in Customer SupportExcellent problem-solving abilitiesExcellent communication skillsExperience in customer satisfaction and delivering high-quality supportExcellent written and verbal communication skills (English)Experience writing Knowledge Base articles and creating Standard Operating ProceduresExperience in US companies is a plusExperience in the software or technology industry is a plus

MoreRemote from Latin AmericaPST working hoursCompensation: $500-2000 per month