Are you ready to be part of a dynamic team that's committed to delivering exceptional customer support and solving complex technical challenges?Join us at Right Stakes as a Support Analyst, and be a crucial part of our mission to provide top-notch service and exceed customer expectations.About Us:We're a European company on a mission to transform digital entertainment experiences.We take Agile seriously and empower our teams to execute the best strategies.We're driven by our passion for innovation and simplicity.Position Overview:As a Support Analyst, you will play a vital role in ensuring our customers have a seamless experience with our products and services.What Are Your Challenges:- Maintain customer relationships and provide high-quality support via chat.- Identify and propose improvements to enhance the customer experience.- Continuously test the product to optimize the customer's journey.- Act as a liaison between customers and internal departments, fostering our values and conveying improvement feedback.- Conduct research, gather suggestions, and collect valuable feedback.- Assist customers in using the product effectively.- Drive high performance, customer retention, and re-engagement strategies.- Communicate clearly and efficiently through online channels.- Thrive in a remote work environment with adaptability and efficiency.What You Must Have:- Initiative, a strong desire to learn, and a curious mindset.- Exceptional verbal and written communication skills.- Empathy and a deep commitment to achieving results.- A customer-focused mindset that prioritizes their satisfaction.- Ownership vision and a strong problem-solving orientation.- Fluency in Portuguese.It Would Be Good if You Had:- Experience in customer support through chat or other online communication channels.- Advanced communication skills in English and/or Spanish.- Familiarity with tools like Confluence, Jira, Google Workspace, and Slack.**Benefits**:- Immerse yourself in a startup environment that's challenging, collaborative, and fun.- Enjoy the freedom to propose ideas and contribute to process improvements.- Participate in a culture that values one-on-one interactions and feedback loops.- Access Bradesco health and dental plans with no co-participation or payroll deductions.- Benefit from Centauro group life insurance, covering accidents and funerals.- Utilize the Caju Card, providing food assistance of R$30.00 per day worked at markets and restaurants.- Receive a Home Office Allowance of R$150.00 per month for various expenses, with no payroll deductions.- Explore thousands of courses on Udemy.- Experience a CLT Regime, with flexible work arrangements, including hybrid day shifts and fully remote night shifts.Join us and be part of a dynamic and innovative team!
