Senior Salesforce Administrator - Service/Experience Cloud at Inclusion CloudOverview:Join Inclusion Cloud as a seasoned Senior Salesforce Administrator, where you will be at the helm of revolutionizingour Salesforce platform with a special focus on Service Cloud and Experience Cloud. This role is not just about administration; it's about leading with innovation, enhancing user engagement, and setting the bar for efficiency across our Service and Experience Cloud environments.Your Mission:Salesforce Configuration & Administration: Elevate our Salesforce environment by leveraging your expertise in configuration, customization, and administration, with a keen focus on Service Cloud and Experience Cloud.Innovative Solution Development: Craft and execute groundbreaking solutions that align with our strategic goals, enhancing customer interaction and user experience.Service Cloud Excellence: Become the go-to expert for optimizing Service Cloud functionalities, enhancing our customer support framework to deliver superior service.Experience Cloud Mastery: Lead the configuration and management of Experience Cloud, ensuring our platforms deliver an unparalleled, customized user experience.Cross-Functional Collaboration: Drive excellence by working alongside UX/UI teams and cross-functional partners, sharing your knowledge and fostering a culture of continuous learning and improvement.System Integration & Enhancement: Spearhead the integration of Salesforce with diverse platforms and tools, expanding system capabilities and creating a more connected ecosystem.Security & Compliance Leadership: Implement and maintain advanced security protocols within Salesforce, ensuring data integrity and compliance with industry standards.Who You Are:With 5+ years under your belt as a Salesforce Administrator, your expertise in Service Cloud and ExperienceCloud is unmatched.Salesforce Administrator certification is a must-have; additional certifications in Service Cloud and Experience Cloud are a big plus.A proven track record of mentoring Salesforce administrators and leading by example.Proficiency in Salesforce Lightning components, with a knack for crafting engaging Experience Cloud portals.A solid foundation in data management, security, and compliance within the Salesforce ecosystem.Exceptional communicator and collaborator, capable of engaging with stakeholders at all levels.A problem-solver at heart, with analytical prowess to back it up.Why Inclusion Cloud?Joining Inclusion Cloud means becoming part of a team that's at the forefront of shaping how leading US companies engage with their customers and users. Here, innovation isn't just encouraged; it's the cornerstone of everything we do. Surrounded by creative and supportive colleagues, your work will directly enhance our Salesforce platform, contributing to our operational excellence and elevating user satisfaction. At Inclusion Cloud, you're not just making a difference—you're setting the standard for what's possible in our industry.Join Our Award-Winning TeamCelebrated in "The 2024 Global Outsourcing 100" by IAOP for outstanding achievements in global outsourcing.Named "Outsource Partner of the Year" by the Business Intelligence Group, highlighting our innovation in technology services.Awarded "Best Company Culture 2023" with a 4.8/5 stars rating by Comparably, underscoring our exceptional workplace environment.Boasting a 4.4/5 stars rating on Glassdoor, reflecting our commitment to employee satisfaction and leadership excellence.At Inclusion Cloud, you're stepping into an environment that's not just about work; it's about being part of a community that's recognized globally for its culture, innovation, and leadership.Take Your Place Among Innovators:Ready to redefine what's possible with Salesforce at Inclusion Cloud? Apply now and become the cornerstone of our Service and Experience Cloud strategies, driving forward with innovation, efficiency, and excellence.Embark on a journey where your skills ignite change, here at Inclusion Cloud.
