Qa/Trainer

**We Believe in Better!**We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe**What success looks like in this role**:Resolves and analyzes more complex technical or process items in a call center/help desk/data center environment. Uses expertise in customer service, IT Service Management, and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products. May diagnose, identify, isolate and analyze trends and problems utilizing historical database records. May support one or more areas such as request management, problem management, asset management, knowledge management, reporting, and incident management.**You will be successful in this role if you have**:Resolves and analyzes more complex technical or process items in a call center/help desk/data center environment. Uses expertise in customer service, IT Service Management, and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products. May diagnose, identify, isolate and analyze trends and problems utilizing historical database records. May support one or more areas such as request management, problem management, asset management, knowledge management, reporting, and incident management.