Print Associate Ii, Service Delivery Operations

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City
State/Province
Santa Catarina
Country
Department
Service Delivery
Date
Friday, April 12, 2024
Working time
Full-time
Ref#
20032877
Job Level
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Entry Level
Description & Requirement-Press space or enter keys to toggle section visibility
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Purpose:• * Added to Job Family Service Delivery - CR in scan/refresh process• The role of the (Print Operator) is to assist in the operation of a Xerox client site, providing a wide range of print services in line with the specification of the customer's contract.• The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:• Delivery of service that meets SLA and delights the customer(KPI: SLA achieved & high customer satisfaction)• Supporting the achievement of productivity improvements(KPI: Value for customer & enhanced margin)• Contributing to service transformation and business growth(KPI: Further profitable service revenue)Scope:Specific:• The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.General:• Intermediate level job with some work experience• Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise• Identifies problems in straightforward situations, and makes sound decisions using standard procedures• Works within established procedures with a moderate degree of supervisionPrimary Responsibilities:• Operate and maintain devices• Ensure quality standards are achieved and customer requirements are met• Act as an expert when advising customers on non-standard production requirements• Where required replenish consumables and perform key operator maintenance
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