About the job The Red Hat Services team is looking for a Manager to join us in any of our office locations in São Paulo, Brazil. In this role, you will manage a team of Technical Account Managers who focus on customer success, product adoption and supporting the subscription renewals. You'll work with your peers around the world to guide initiatives and continually develop their professional skills, standardize the TAM role and deliverables, and actively promote the TAM business in the entire organisation. As a Manager, you'll need to demonstrate leadership and build on your own experience to inspire, enable, and develop your team members. What you will do Provide direction, coaching, and mentoring to increase your team's capabilities, develop their competencies, and ensure that goals and expectations are metManage, recruit, train, and develop your teamManage the collection, aggregation, interpretation, and reporting of organizational performance metrics to be used by management and operational leaders to guide strategic business decisionsProvide guidance to associates within the established company policies; recommend changes to policies and proceduresPromote and guide continuous professional and personal development of team membersSupport sales cycles across our portfolio of offerings, work with the sales teams on understanding the subscription consumption and work throughout the year to maximize the value our customers are getting from their subscriptionsActively promote and sell the Red Hat's technical account management service and support the sales teams in helping customers understand the value add of this serviceMaintain the appropriate levels of margin for the technical account management business within your regionEnsure that critical escalations are handled in a timely and customer-centric mannerBuild and maintain relationships with our customers What you will bring Ability to identify potential, develop people, and motivate and build a teamVery good written and verbal communication skills in EnglishExcellent problem-solving, communication, and time management skillsAbility to collaborate effectively with associates from diverse cultural backgroundsGood business senseAdvanced english level is requiredHigh-level technical understanding of our portfolio is a plusPeople management experience is mandatory for external candidates: for internal, team leadership is desired#LI-FV1 About Red Hat is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us. Diversity, Equity & Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
