Description :The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing assistance and escalating issues to relevant teams for timely resolution. In addition, you will be responsible for supporting the CS processes with Sales Orders input and all the fulfillment, billing and shipping documentation process, in addition this role will be responsible by maintaining contact with the ResMed Distributors and Sales Representatives Network through communication via email and telephone in a consistent manner.Responsibilities: • Initiate and receive calls / messages from ResMed Distributors over the phone or email to report the status of the Sales Orders;• Prepare export documentation for each Sales Orders shipped (Packing List, Commercial Invoice);• Assist key stakeholders with any problems and escalate appropriately when the problem needs to be addressed by ResMed;• Follow a predefined schedule;Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customerreported problems in ticketing/note system.Other assigned tasks and responsibilities: The nature of support inquiry and resolutions recommended, provide metrics to the management team as required.Qualifications and Experiences: • Excellent written and verbal communication skills;• Collaborative team player with a positive and active approach;• Proficient computer skills, including Microsoft Office;Must be able to write e-mails in English. Speaking and writing in Spanish will be a plus, but not mandatory.Considerations: To perform this job successfully, the person must be able to perform each essential task satisfactorily. The requirements listed above are representative of the knowledge, skill and / or skill required. Reasonable accommodations can be made to allow people with disabilities to perform essential functionsJoining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
